When we think of everyday risks, hot water might not top the list. But for NDIS participants—particularly those with mobility challenges, sensory impairments, or cognitive disabilities—hot water can pose a serious safety hazard.
That’s where a Hot Water Safety Policy comes in.
🔥 Why Hot Water Can Be Dangerous
Water heated above 50°C can cause serious burns in less than a second. While many of us can instinctively adjust to sudden temperature changes, individuals living with a disability may not be able to react quickly—or even notice the water is too hot.
Burns can lead to long-term injuries, infections, and hospitalisation. Unfortunately, these accidents are more common than you might think.
🛡️ What Is a Hot Water Policy?
A hot water policy is a set of guidelines and safety checks that help keep NDIS participants safe when using hot water. This could involve:
– Installing thermostatic mixing valves to limit water temperature to a safe level (usually 45–50°C)
– Regular temperature testing and maintenance of hot water systems
– Training support staff on safe bathing practices
– Ensuring appropriate supervision when necessary
– Including risk assessments in participant support plans
👥 Who’s Responsible?
For participants receiving support under the NDIS, providers have a duty of care to prevent harm. This includes ensuring that personal care routines—especially involving bathing or showering—are carried out safely.
If your organisation supports NDIS participants, having a written hot water policy is more than just best practice. It’s a key part of your risk management and compliance strategy.
🏠 What You Can Do at Home
Whether you’re a support coordinator, family member, or participant, there are simple steps you can take to improve safety:
– Ask a licensed plumber to check and adjust your hot water system
– Use anti-scald devices or temperature-limiting taps
– Test the water before use—every time
– Communicate any discomfort or incidents immediately to your provider
✅ The NDIS Quality and Safeguards Commission Says…
The Commission places a strong emphasis on participant safety, dignity, and choice. Policies around hot water usage should respect these values while minimising risks. That’s why incident prevention, staff training, and proper planning are not just encouraged—they’re expected.
Hot water safety might seem like a small detail, but it can have a big impact. A clear, well-implemented hot water policy protects participants, reassures families, and ensures providers stay compliant with NDIS standards.
If you’re a provider, now’s the time to review your procedures. If you’re a participant or carer, don’t hesitate to ask about how your support team handles hot water safety. After all, everyone deserves to feel safe and supported—especially in the comfort of their own home.
